Nicole has developed and delivered a range of courses for small and large groups of managers and employees to enhance communication and leadership skills in the workplace. She has designed and delivered a range of client-tailored programs including: performance management, 360 degree feedback, team building, managing difficult conversations basic counselling skills and improved customer-service to name a few. As a licensed Myer-Briggs Type Indicator (MBTI) trainer, Nicole has trained managers in how to use personality types to enhance team effectiveness and to mediate conflict. As a licensed Master in DDI Targeted Behavioural Interviewing Skills, Nicole is certified to train other HR and Line Managers in this most effective technique of identifying talent. Nicole would be pleased to design and deliver a training program for your organisational needs.